returns information

Right of Withdrawal

In accordance with the law of 17 march 2014 on consumer protection and the directive of the European Parliament and of the Council on consumer protection,  the Buyer is entitled to a delay of fourteen (14) clear days counting from the date he/she acquires physical possession of the Products to exercise his/her right of withdrawal, without giving any reason.

The Buyer notifies GENERATION PINUP his/her decision to withdraw by way of an unequivocal statement addresses by email contact(at)generation-pinup.com :

GENERATION PINUP will send him/her without delay by email an acknowledgement of receipt of the withdrawal.

Within a delay of 14 days at the most, added to the 14 days of withdrawal period, The Buyer will have to return the Products, at his/her own expense, in their original packaging and packing and as new (unworn, unwashed, with their label and materials tag intact), along with a copy of the invoice to the following address:

GENERATION PINUP 384 avenue de la libération Charles de Gaulle – Résidence Didier Daurat – Entrée E – 33110 – le Bouscat

Without undue delay and in any event not later than fourteen (14) days from the day on which he/she has communicated his decision to withdraw.

The Buyer shall not be liable for any diminished value of the goods resulting from the handling of the goods necessary to establish the conformity of the Products to his/her expectations.

Upon fulfillment of the above conditions, GENERATION PINUP will reimburse the amounts paid by the Buyer (including delivery charges) without undue delay and in any event not later than fourteen (14) days starting from the date the Buyer has notified GENERATION PINUP his/her will to withdraw his/her order.

GENERATION PINUP may withhold the reimbursement until reception of the returned Products or until the Buyer has supplied evidence of having sent back the Products (by scanning the sending evidence document and sending it by email by clicking here), whichever is the earliest.

GENERATION PINUP will proceed with the reimbursement using the same payment method as the one used by the Buyer for the initial payment, unless the Parties agree on a different payment method. In any event, the Buyer will not bear any expenses due to this reimbursement.

Guarantees

All our products benefit of a legal guarantee, abiding that the use of said products was normal and that instructions be adhered to.

Article L211-4 of the French Consumer Code

The vendor is obliged to deliver goods that are in adherence to the contract and to answer to defects that do not adhere to conformity existing when said product is delivered.

Article L211-5 of the French Consumer Code

To conform to the contract, the goods must:

1) Must be suited for the habitual type of usage expected from a similar good:

2) Correspond to the description given by the vendor and possesses the quality that the aforementioned presented to the buyer in sample or model form;

3) Present the qualities that a buyer could legitimately expect and in relevance to the public declarations made by the vendor, by the producer or by their representative, notably in advertisements or labeling;

4) If a Product has a defect, the Buyer has fourteen (14) business days from the date of delivery of the Product, to formulate and describe precisely on the return notice the potential anomalies he/she may have noticed (damaged product).

The package, together with the return notice duly filled, shall be sent, sufficiently stamped, to:

GENERATION PINUP 384 avenue de la libération Charles de Gaulle – Résidence Didier Daurat – Entrée E – 33110 – le Bouscat

Upon fulfillment of the above conditions, GENERATION PINUP will reimburse the Buyer (using the same payment method as the one used by the Buyer for the initial payment), within thirty (30) days from the date of reception of the package by GENERATION PINUP.